Recurring · support & SLA
Someone to call when it matters.
Tiered support for a stack you run yourself — from email help during business hours to a 24×7 response commitment with a target time to first response.
What you get
- A direct line to the developer who built it
- Email support on every tier
- Business-hours or 24×7 response, by tier
- A target time-to-first-response
- Help diagnosing chain, node and wallet issues
- Guidance on upgrades and config changes
How it works
- 1
Choose a tier
Match the response commitment to how critical your stack is.
- 2
Onboard
I learn your setup so I can help fast when you need it.
- 3
Call when needed
You get the developer, not a ticket queue.
Questions
Does support include fixing my mainnet?
Support covers the software I built and the stack I know. Your mainnet launch, exchange listings, and compliance are yours — but I’ll help you understand the technology behind any issue.
Is this an investment?
No. This is a software product or service, priced in GBP. You are buying technology and time — not a token, a security, or any kind of financial return. We make no claims about the future value of anything you launch.
Do the coins have value?
No. Everything is demonstrated on testnet, and testnet coins have no monetary value. They exist to prove the stack works end-to-end. Any mainnet launch, and anything it might carry, is entirely the buyer’s undertaking.
Want me to run it?
You talk to the developer who built it — that’s me, Steven. No reseller, no sales team.